No taxpayer dollars are used for this service. Funding is provided entirely by the Inmate Trust Fund, which is maintained by profits from inmate purchases of commissary products, telephone services, and the fees inmates pay for using TRULINCS.
All BOP operated facilities have TRULINCS. Contract facilities do not operate TRULINCS.
Inmates can only send and receive electronic messages from individuals on their approved contact list. This is how the process begins:
- An inmate requests to exchange electronic messages with a person in the community. They place that person on their contact list, which must be approved by staff.
- After the prospective contact is approved, an automated message from CorrLinks will be sent to that person asking if they accept future electronic communication with that inmate or if they want to block it.
- If the prospective contact accepts messaging, the inmate will then be able to send electronic messages to that individual.
Contacts may simply stop communicating with the inmate or block inmate(s) correspondence via CorrLinks.
Problem: I have not received a system-generated message, but the inmate added me to their contact list.
Resolution: Verify with the inmate that they entered your email address properly. Pay special attention to the spelling of addresses and domain names (.com, .net, etc.). Many mail clients have filters to protect users from spam and viruses. Once you have verified the inmate entered your correct email address, you should check your junk mail folder to see if a filter diverted the message.
Problem: The identification code provided in my system-generated email was not accepted by CorrLinks.
Resolution: Check the email date as the invitation to accept an inmate's communication is only valid for 10 days. If the 10 days have expired, the inmate will need to re-add the contact request, thus generating a new invitation to you from CorrLinks. If the invitation to accept an inmate's communication is still active, contact CorrLinks support.
Problem: The inmate is not getting my emails.
Resolution: Please ensure the inmate is at a facility offering TRULINCS and has access to Public Messaging. Please make sure your CorrLinks box shows messages sent to this inmate; if not, contact CorrLinks support.
Problem: I accidentally blocked or removed the inmate from my contact list, but actually want to correspond.
Resolution: If you accidentally block an inmate from corresponding, they must submit a request to the local institution's Trust Fund Office to request the block be removed. The inmate's request must include your name, physical address, email address, and telephone number. Once the block is removed, you will get a new system-generated message from CorrLinks.