The Crime Victims' Rights Act of 2004, Title 18 USC 3771, affords crime victims specific rights:
A crime victim may file a complaint against any Department of Justice (DOJ) employee who violates or fails to provide the rights specified above. Accordingly, the DOJ has established the Office of Victims' Rights Ombudsman to investigate complaints against DOJ employees.
The BOP is committed to respecting and protecting the rights of crime victims and works with the Victims' Rights Ombudsman to resolve complaints from crime victims. If a crime victim believes any BOP employee has violated or refused to provide the rights established in Title 18 USC 3771, the crime victim should complete the complaint form (English and Spanish versions available) in its entirety within 60 days of the violation. The completed form should be forwarded to:
Federal Bureau of Prisons
An investigation into the complaint will be conducted and the Victims' Rights Ombudsman will notify the crime victim whether or not a violation was sustained.