The Trust Fund Limited Inmate Computer System (TRULINCS) is a program that provides inmates with limited computer access, to include the capability to send and receive electronic messages without having access to the Internet. This program is designed in part to assist in the inmate's eventual release to the community. Electronic messaging has now become a standard form of communication within most American homes and businesses, and it can now be used to help inmates stay connected to their families. Strengthening or re-establishing family ties helps inmates improve the likelihood of a successful re-entry into the community, thus reducing the potential for recidivism.
No Internet access is provided.
No taxpayer dollars are used for this service. Funding is provided entirely by the Inmate Trust Fund, which is maintained by profits from inmate purchases of commissary products, telephone services, and the fees inmates pay for using TRULINCS.
Effective February 2, 2011, all BOP operated facilities have TRULINCS. Contract facilities do not operate TRULINCS.
Inmates are limited to sending and receiving electronic messages only from individuals on their approved contact list. An inmate must request to exchange electronic messages with a person in the community by placing that person on their contact list. If staff approves the inmate's request to exchange electronic messages, the system generates a message to that person directing them to www.corrlinks.com to accept or block the inmate from contacting them via electronic messaging. The inmate will be notified of the requested contact's reply action and messaging may begin if approval is received from the contact.
Verify with the inmate that they entered your email address properly. Pay special attention to the spelling of addresses and domain names (.com, .net, etc.). Many mail clients have filters to protect users from spam and viruses. Once you have verified the inmate entered your correct email address, you should check your junk mail folder to see if a filter diverted the message.
Check the email date, the invitation to accept an inmate's communication is only valid for 10 days. If the 10 days has expired the inmate will need to re-add the contact request, thus generating a new identification code. If the invitation to accept an inmate's communication is still active, contact CorrLinks support.
Please ensure the inmate is at a facility offering TRULINCS and has access to Public Messaging. Please make sure your CorrLinks box shows sent messages to this inmate, if not, contact CorrLinks support.
Yes; all email correspondence is subject to monitoring. Inmates consent to monitoring when they agree to participate in the program. Contacts consent to monitoring when they approve corresponding with the inmate and are notified each time they receive correspondence from the inmate.
Email correspondence may not jeopardize the public or the safety, security, or orderly operation of the correctional facility. Additionally, it may not exceed 13,000 characters (i.e., approximately two pages). Correspondence that is not consistent with these restrictions will be rejected.
Contacts may simply stop communicating with the inmate or block inmate(s) correspondence via CorrLinks.
If a member of the public accidentally blocks an inmate from corresponding, they must submit a request to the local institution's Trust Fund Office to request the block be removed. Requests must include the contact's name, physical address, email address, and telephone number. Once the block is removed the public will get a new system generated message.